Terms and Conditions for the Use of the “coapp” Platform (SaaS, Communities, and Optional Additional Services)
Version 1.4 – As of August 25, 2026
Preamble
These General Terms and Conditions (“GTC”) apply to all contracts between coapp GmbH (“coapp”) and the creator or operator of a community (“Customer”) via the coapp platform. The Customer may be a consumer as defined in Section 13 of the German Civil Code (BGB) or a business as defined in Section 14 of the German Civil Code (BGB); coapp enables the creation of communities for both personal and professional or commercial purposes. The predominant purpose of the contract is decisive. To the extent that individual provisions apply exclusively to consumers or business owners, this is expressly indicated.
The Terms and Conditions shall become part of the contract only if the customer was made aware of them prior to the conclusion of the contract, was able to review them in a reasonable manner, and expressly agreed to their applicability. The version in effect at the time the contract is concluded shall be provided to the customer on a durable medium or made available for download.
Any terms and conditions of the customer that differ from these shall apply only if coapp has expressly agreed to them. Individually agreed terms, in particular a quote or order form, shall take precedence over these Terms and Conditions.
The conclusion of the contract, contract documents, and amendments are governed by the following provisions.
The contract is formed upon registration and activation of a customer account, upon acceptance of an offer, or upon other express confirmation by coapp. The components of the contract are, in the following order of priority: the individual agreement or offer; if applicable, the service description or Service Level Agreement; if applicable, additional terms for white-label apps; in the event of data processing on behalf of a client, the data processing agreement, including its attachments; and these Terms and Conditions. In the event of any conflicts regarding data protection, the data processing agreement shall take precedence, to the extent that it applies to the processing in question.
coapp may amend these Terms and Conditions for a valid reason specified in the contract, with effect for the future, in particular to adapt them to changes in the law, final court decisions, or binding regulatory requirements; to address security risks; or to incorporate new, equivalent technical procedures. Amendments may not alter the primary performance obligations or the agreed-upon fee, nor may they unduly shift the contractual balance to the detriment of the customer. Amendments to the data processing agreement are governed exclusively by the specific provisions established for that purpose.
coapp shall inform the customer in writing, in a clear and understandable manner, of the content, reason, and effective date of the change in a timely manner prior to the scheduled effective date. A failure to respond or the mere continued use of the service shall not be deemed consent, insofar as express consent is required by law. If the customer does not grant the required consent, the previous terms and conditions shall continue to apply as long as coapp is legally and technically able to provide the service under the previous terms and conditions. Otherwise, coapp may terminate the affected service or the contract with reasonable notice, taking into account the interests of both parties.
Changes to digital products provided to consumers that go beyond the updates necessary to maintain compliance with the contract will be made only for a valid reason specified in these Terms and Conditions, at no additional cost, and accompanied by clear and understandable information. If a change impairs access or usability to a more than insignificant degree, coapp shall inform the consumer in advance, within a reasonable period of time and on a durable medium, of the details and timing of the change, as well as the consumer’s legal rights, in particular the legal right to terminate the contract free of charge within the applicable timeframe.
With respect to business owners, changes may take effect upon at least six weeks’ notice. If a business owner objects to a material adverse change before it takes effect, the previous terms and conditions shall remain in effect until the contract is terminated; either party may terminate the affected contract as of the effective date of the change or upon reasonable notice. Mandatory statutory rights remain unaffected.
Changes to the Data Processing Agreement, its annexes, or the subprocessors shall be made exclusively in accordance with the data protection agreement and statutory requirements. An amendment to these Terms and Conditions does not replace any required data protection notice or any required objection or consent procedure.
Subject of the contract
coapp provides customers with the “coapp” platform as software-as-a-service for creating and operating their own communities. The platform may include, in particular, communication features, profiles, content, events, bookings, memberships, payments, interfaces, custom domains, AI-powered Features , and—if separately agreed upon—white-label apps.
The scope of functionality owed upon conclusion of the contract, the limits of use, and, if applicable, specific service levels are set forth in the accepted offer, the service description included therein, and the selected pricing plan. General product information on the website does not replace an individually agreed-upon service description. Mandatory rights—in particular, legitimate expectations arising from public statements made by coapp, as well as statutory objective requirements for digital products—remain unaffected.
The subject matter of this contract is, in particular,
the provision of the platform, limited to the term of the contract, for use by the customer and users authorized by the customer in accordance with the contract,
the provision of the storage space and platform functions agreed upon in the tariff agreement, as well as
where applicable, the provision of separately commissioned setup, integration, support, custom domain, and AI services, as well as services for white-label apps.
coapp may engage subcontractors and third-party technical service providers who are suitable for the provision of services. To the extent that these parties process personal data on coapp’s behalf, the provisions of the data processing agreement shall apply in addition.
Software transfer
coapp provides the platform via the Internet in the version specified in the contract. The platform is accessed using supported browsers and, if agreed upon, via mobile applications. The customer requires suitable Internet access and compatible devices.
Supported browsers, operating systems, and devices may be specified in the service description. coapp may discontinue support for outdated or insecure versions after providing reasonable advance notice, provided that statutory update requirements are met.
During the applicable service period, coapp will provide the updates and security updates necessary to maintain compliance with the contract and will notify consumers of their availability if user action or installation is required.
Rights to use the software
coapp grants the customer, for the term of the agreement, the non-exclusive, non-transferable, and non-sublicensable right to use the platform to the agreed-upon extent and to make it available to authorized users within its own community.
The customer may only process the software to the extent that this is covered by the intended use of the software according to the respective current service description.
The customer may only reproduce the software to the extent that this is covered by the intended use of the software according to the respective current service description. Necessary duplication includes loading the software into the main memory and the processor of the customer's hardware, but not the even temporary installation or storage of the software on data carriers of the hardware used by the customer.
The customer may make the platform available to its administrators, employees, members, and other authorized users within the scope of its own community. Any further subleasing, sublicensing, or provision of the platform as a separate service is permitted only if expressly agreed upon.
Granting of storage space
coapp provides the customer with the storage space specified in the selected plan or offer for storing community data, in particular for content uploaded by the customer or its users.
Storage capacity, size limits, and any additional fees depend on the selected plan or offer. Unless a different storage capacity is specified in the selected plan or offer, coapp provides 50 MB of storage space per community. coapp may set additional technical limits on file size and usage. Storage capacity exceeding these limits requires a separate agreement and may be subject to a fee. Upon reaching a limit, coapp may restrict further uploads; however, content already stored will not be deleted solely for this reason without prior notice. Mandatory statutory rights remain unaffected.
The storage space may be used exclusively for the community specified in the contract and its authorized users. Transferring the storage space to third parties on its own is not permitted.
The customer undertakes not to store any content on the storage space whose provision, publication or use violates applicable law or agreements with third parties. The customer assures that he has the corresponding rights to the content.
coapp takes appropriate technical and organizational measures to protect customer data. In cases where data is processed on behalf of a client, the details are set forth in the Data Processing Agreement and its TOM appendix; in all other respects, the statutory data protection and security requirements apply. The customer remains responsible for the legality, accuracy, and necessary retention of its own content and should make appropriate use of available export functions for particularly important data.
For the term of the contract, the Customer grants coapp a non-exclusive, royalty-free right—limited to the performance of the contract—to store, technically reproduce, back up, transmit, and convert Community Content into the necessary technical formats, and to display it on the platform or in an agreed-upon white-label app in accordance with the visibility and access rights specified by the Customer. coapp may transfer these rights to subcontractors, hosting providers, and app stores to the extent necessary. The rights of the customer and its users to the content remain unaffected.
The customer shall ensure that it has obtained the necessary rights from its users for this purpose. Content shall only be made publicly available to the extent that the customer or the authorized user has made the content in question available to a public audience. After the contract ends, coapp may continue to process content only to the extent necessary for export, a change of provider, compliance with the customer’s documented instructions, statutory retention requirements, or the technically limited deletion from backup copies.
During the term of the contract, the customer may receive their exportable data and digital assets via the provided export functions or, upon request, in a common, structured, and machine-readable format. To the extent that Regulation (EU) 2023/2854 applies to the service, coapp enables the customer, in accordance with applicable legal provisions, to switch to another provider or to the customer’s own infrastructure and removes any existing commercial, technical, contractual, and organizational barriers to doing so.
coapp provides information in the service description or in separate exit documentation regarding the data and digital assets that can be exported, available formats and interfaces, the planned migration process, and any internal data that cannot be exported due to security or intellectual property protection. coapp supports the migration within the statutory time limits and maintains an appropriate level of security and continuity throughout the process. Fees for migration or exit services will be charged only to the extent permitted by law and provided they are transparently agreed upon prior to the conclusion of the contract.
Upon termination of the contract or completion of a provider switch, coapp will make the exportable customer data available for retrieval for at least 30 calendar days, unless a longer statutory or contractual period applies. In the case of data processing on behalf of a client, coapp will either disclose the personal data at the customer’s discretion and upon request, or delete it in accordance with the customer’s documented instructions as set forth in the data processing agreement. For other data, the respective data protection roles and legal requirements apply.
Statutory retention requirements remain unaffected. coapp may store the data records covered by these requirements separately and securely for the period prescribed by law, which may be up to ten years. In all other respects, the deletion of production copies and their removal from backup copies shall be governed by the customer’s instructions, the data processing agreement, and the documented backup cycle; until deletion, backup copies shall be protected from further production use.
Data Protection and Data Processing on Behalf of Clients
The roles under data protection law are determined by the actual processing activities and the legal requirements. The customer is the data controller to the extent that the customer determines the purposes and essential means of processing the personal data of its community and the GDPR applies to such processing. In cases where processing is carried out solely for the purpose of personal or household activities, the household exception under Article 2(2)(c) of the GDPR may apply. These Terms and Conditions alone do not assign the customer any data protection role that does not exist under the law.
In cases where data is processed on behalf of a client, coapp processes the relevant community data as a data processor in accordance with the client’s documented instructions. The data processing agreement provided upon conclusion of the contract pursuant to Article 28 of the GDPR—including the description of the processing, the technical and organizational measures, and the subprocessors—becomes a binding part of the contract upon the conclusion of the user agreement. A separate signature or individual transmission is not required, provided that the customer is made aware of the agreement prior to the conclusion of the contract, can access and save it, and the incorporated version is documented.
The Customer grants coapp general authorization to engage and replace subcontractors. coapp shall notify the Customer prior to the intended engagement or replacement of a subcontractor listed in the General Terms and Conditions of Processing (AVV) and shall grant the Customer a reasonable period of time to object. The Customer may object to the change within this period for good cause in writing or in text form to privacy@coapp.io. If coapp cannot remedy such an objection by providing a reasonable alternative, coapp is entitled to terminate the affected service or the contract with reasonable notice. The objection does not entitle the Customer to continued service provision while retaining the previous subprocessors. Mandatory rights under Article 28 of the GDPR remain unaffected.
coapp processes contract, billing, security, and abuse data for its own legal and operational purposes under its own responsibility, to the extent that coapp itself determines the purposes and essential means of the processing. To the extent that payment data is processed on behalf of the customer to provide the contractual coappFeatures , the processing is governed by the data processing agreement. coapp’s own processing activities are described in its privacy policy. Community data is not used for coapp’s own advertising, cross-community profiles, or the training of generally used AI models without a separate legal basis.
To the extent that the customer is the data controller under data protection law, the customer shall provide its users with the necessary privacy notices, ensure the required legal bases, and handle requests from data subjects. coapp shall support the customer in this regard to the agreed extent in accordance with the data processing agreement. If the household exception applies, these obligations shall apply to the customer only to the extent that they arise from other applicable legal provisions.
Availability and bug fixing
Unless otherwise specified in the offer or in a Service Level Agreement, the availability of the core platform is 99% per calendar month. Availability is calculated as the ratio of the agreed-upon service time—minus permissible maintenance windows and unplanned downtime attributable to coapp—to the agreed-upon service time—minus permissible maintenance windows.
Scheduled maintenance announced in advance, totaling no more than four hours per calendar month and regularly announced at least five business days in advance, as well as urgent security maintenance, about which coapp will provide notice as soon as possible, shall not be considered downtime. Also excluded are outages due to force majeure, circumstances attributable to the customer, or disruptions to external networks and systems for which coapp is not responsible, provided that coapp has taken reasonable measures to prevent and limit their effects.
Response times depend on the severity of the issue, the support plan purchased, and, if applicable, the agreed-upon service level. Unless expressly agreed upon, response times do not constitute guaranteed recovery times. Mandatory statutory rights—in particular, consumer rights in the event of non-compliant service provision—remain unaffected.
Duties of the customer
The customer operates its community and is responsible for its content, direction, and lawful use. The customer ensures that content provided by it or its users does not violate any laws, regulatory requirements, third-party rights, app store rules, or agreed-upon community guidelines.
The customer is obliged to prevent unauthorized access by third parties to the protected areas of the software by taking suitable precautions. For this purpose, the Customer shall, to the extent necessary, instruct its employees accordingly.
Notwithstanding coapp’s obligations regarding data security, the customer is responsible for the entry, maintenance, accuracy, and lawful use of the data and information required for its community.
The customer shall take reasonable security measures, to the extent technically feasible and reasonable, to prevent the upload of malware or harmful components. To this end, the customer shall keep the systems and security software in use up to date and follow the security guidelines provided by coapp.
The Customer may use the services provided under this Agreement exclusively in accordance with their intended use. He expressly undertakes not to use any programs, algorithms or other software in connection with the software or the storage space provided which may interfere with the function and/or availability of the software or the storage space or the infrastructure. In particular, he may not take any measures that may result in an unreasonable or excessive load on the infrastructure of the cloud storage and the software or may interfere with it in a disruptive manner, such as the excessive upload of data packets.
The customer is required to keep their login credentials confidential and not disclose them to third parties. The customer is also required to use a secure password.
The customer is the operator, content provider, and point of contact for its community. To the extent that a legal relationship exists between the customer and community members, the customer—and not coapp—is the contractual partner. The customer shall provide terms of membership, community rules, and privacy notices to the extent required by law and appropriate for the nature of the community. By providing the platform technically, coapp does not become a party to the legal relationship between the customer and its users.
The customer warrants that it holds the necessary rights to community names, domains, trademarks, logos, media, store metadata, and other identifiers. The customer grants coapp the rights of use necessary for the performance of the contract, technical reproduction, display, and app publication, limited to the term of the contract.
Depending on the type, size, and public accessibility of their community, the customer shall provide appropriate community guidelines as well as reporting, moderation, and suspension options, and shall address reports in a timely manner. coapp may additionally provide its own reporting channels for illegal content and forward reports to the customer.
If there are concrete indications of illegal content, significant security risks, or binding requirements from regulatory authorities or the app store, coapp may suspend, restrict, or remove content or accounts in a proportionate manner. Unless there is an imminent danger, coapp will consider the customer’s statement before taking any final action. Where required by law, affected parties will receive a clear explanation and a reasonable opportunity to review the decision.
This does not establish a general obligation on the part of coapp to review all content in advance. Mandatory obligations of coapp as a provider of intermediary or hosting services, as well as the rights of affected users, remain unaffected.
If the customer is acting as a business, the customer shall indemnify coapp against any valid claims by third parties arising from a breach of these obligations for which the customer is responsible, including reasonable legal defense costs. Consumers are liable solely in accordance with statutory provisions.
AI-powered Features
coapp may optionally provide AI-powered Features —specifically, matching, recommendation, search, or assistance features. Automatically generated results may be incomplete, inaccurate, or unsuitable for the intended purpose. They do not guarantee specific contacts, decisions, or results.
The regulatory roles of coapp, the customer, and third-party AI providers used are determined by their actual function and use. To the extent that coapp is a provider or operator of an AI system as defined by applicable regulations, coapp fulfills its own obligations in this regard, particularly with respect to transparency, technical information, and required labeling. The customer shall make the notices provided by coapp available to its users in an unaltered and clearly visible form and shall supplement them with the information required for its specific use.
The customer shall ensure that all data entered, configurations, and intended uses are lawful and do not infringe upon the rights of third parties. Special categories of personal data, trade secrets, or other particularly sensitive information may only be entered if the relevant feature expressly supports such entry and if there is an appropriate legal basis as well as the necessary safeguards in place.
Unless otherwise agreed in writing, AI-Features s may not be used for biometric categorization or emotion recognition, nor may they be used as a determining system for personnel decisions, educational admissions, creditworthiness assessments, access to essential private or public services, criminal prosecution, immigration, or similar high-risk applications.
AI results may not be used as the sole basis for decisions that have legal effects on a person or similarly significantly affect that person without appropriate human review. Statutory obligations regarding transparency, data protection, documentation, and information remain unaffected.
Additional Terms and Conditions for White-Label Apps
A “white-label app” is a mobile application based on the standardized coapp platform that is configured for a specific customer with the branding elements agreed upon in the offer—in particular, the name, app icon, colors, and other brand elements—and made available for the agreed-upon mobile operating systems. It does not constitute a fully customized development. Supported operating systems, Features, the scope of customization, the developer account, publication, maintenance, and any deviations from the web platform are specified in the respective offer. Features, integrations, or design adjustments not expressly agreed upon are not required.
Unless expressly agreed otherwise in the offer, services for white-label apps are provided exclusively to customers who are acting as business entities at the time the contract is concluded. The content and scope of the services for the white-label app are set forth in the offer; the provision of the web platform and the provision of the white-label app are legally and technically distinct services.
The customer is the operator, content provider, and—to the extent possible—publisher of the white-label app. The customer sets up its own organizational and developer accounts with Apple and Google, bears the associated fees, and grants coapp the access rights necessary for development, submission, and maintenance. Publication via coapp’s developer accounts requires an express agreement.
The customer shall provide all necessary content, trademarks, icons, screenshots, descriptions, age ratings, support data, privacy notices, terms of use, trial accounts, tax information, and company information in a timely manner. The customer warrants that it holds the necessary rights and that the information provided to app stores is complete and accurate.
coapp is responsible for the professional technical development of the white-label app and, if agreed upon, for providing support with the submission process. coapp is not obligated to ensure a specific review period, approval, permanent listing, reach, or global availability through Apple, Google, or other distribution platforms. Delays and rejections resulting from store decisions or a lack of cooperation on the part of the customer are not the responsibility of coapp.
The agreed-upon maintenance fee includes the bug fixes, security updates, and compatibility updates for supported operating system versions specified in the quote. New Features, fundamental design changes, customer-specific customizations, and work resulting from new or modified customer-specific requirements are covered only if expressly agreed upon.
Changes to operating systems, app stores, technical interfaces, or legal requirements may necessitate adjustments, the removal of individual Features , or a temporary suspension. coapp will notify customers of such changes and take appropriate measures to restore compliance; coapp is not obligated to continue providing Features that are technically or legally impermissible without modification.
The customer is responsible for the legal classification of the goods, services, memberships, and digital content offered through their community. To the extent that app store rules require the use of in-app purchase or store billing systems, coapp may disable non-compliant payment methods. The customer is responsible for store commissions, transaction costs, taxes, refunds, and chargebacks, unless otherwise agreed upon in the offer.
Upon termination of the app service, coapp assists the customer in transferring or removing the app, provided this is technically feasible and permitted under the store’s rules. Separate compensation is owed only to the extent that it is transparently agreed upon in the offer or in an exit provision and is legally permissible. The customer’s mandatory rights to data portability and the right to switch providers remain unaffected. A claim to the release of source code, build systems, or commonly used platform components exists only if expressly agreed upon.
Additional Terms and Conditions for Custom Domains
If the customer uses a custom domain, the SSL and DNS procedures standardized by coapp must be followed. The technical infrastructure used for this purpose is provided by coapp or by technical service providers engaged in accordance with the General Terms and Conditions (AVV).
Specifications for the use of custom domains:
SSL Certificates
All custom domains are encrypted using the SSL protocol that coapp uses by default. Custom SSL certificates or alternative encryption methods may only be used pursuant to an express agreement.
DNS Configuration
The domain must be connected to the infrastructure in use via the DNS settings provided by coapp.
The use of external proxy services or custom DNS configurations that bypass the connection to the deployed infrastructure as intended by coapp is not permitted.
Safety Measures
The infrastructure used for this purpose can, in particular, provide DDoS protection, security updates, and performance optimizations.
Changes to the centrally managed SSL/TLS security settings are only possible if coapp explicitly supports them.
Limitations and Liability
In accordance with the liability provisions of these Terms and Conditions, coapp shall not be liable for interruptions or restrictions caused by incorrect DNS configurations attributable to the customer or by violations of these guidelines.
If a custom domain is not set up correctly or if the agreed-upon security requirements are not met, coapp may temporarily disable the connection until the issue is resolved.
By using a custom domain, the customer agrees to the technical integration required for this purpose into the infrastructure used by coapp. Details regarding data protection and the use of subprocessors are governed by the data processing agreement.
Rules of cooperation
Both Parties shall respect the rights of the other Party, take into account the rights and reputation of the other Party and inform each other regularly if information could be relevant for the other Party and this should have been recognizable for the other Party.
To the extent possible and reasonable, the contracting parties shall attempt to resolve differences of opinion among themselves before taking legal action. To this end, they may set the other party reasonable deadlines for action, response or similar.
External communication
Joint press releases, as well as the public use of the other party’s names, trademarks, logos, or customer references, require the other party’s prior consent, unless otherwise agreed upon in the offer. In the case of businesses, consent may not be unreasonably withheld.
Not subject to approval are legally required notifications, statements made to courts, government agencies, insurers, and professional advisors; protected reports of legal violations; required security and data protection notifications; and factual and truthful statements made to exercise or defend one’s own rights. Confidentiality obligations and rights to trademarks remain unaffected.
Secrecy and confidentiality
Confidential information means all non-public business, technical, financial, or organizational information of a party that is designated as confidential or whose confidentiality is implied by the circumstances. The receiving party may use such information only for the purpose of performing the Agreement and may disclose it only to those employees, affiliates, subcontractors, and professional advisors who need it for that purpose and are appropriately bound by confidentiality obligations.
Information shall not be considered confidential if it can be demonstrated that the receiving party already had lawful knowledge of it, if it is or becomes generally known without any breach of contract, if it was lawfully disclosed by an authorized third party, or if it was independently developed by the receiving party. Disclosures required by law, court or regulatory orders, as well as protected reports, remain permissible. To the extent permitted by law, the disclosing party shall inform the other party in advance.
The confidentiality obligations apply for the duration of the contract and for five years thereafter. With regard to trade secrets, they apply beyond that period as long as the information in question remains a trade secret as defined by law.
Upon termination of the contract or upon justified request, the receiving party shall return confidential documents or delete them to the extent that they are no longer needed for the performance of the contract. Exceptions to this include statutory retention requirements, evidence necessary for legal defense, and backup copies, which will be deleted as part of the regular backup cycle and will continue to be treated as confidential until then. Provisions regarding customer data, export, change of provider, and data processing take precedence.
Remuneration
The customer pays the fee agreed upon in the selected rate plan or offer. Prices quoted to consumers include the applicable sales tax; prices quoted to businesses may be listed as net prices plus the applicable sales tax.
Recurring payments are due monthly or annually in advance, depending on the agreed billing period. The specific due date is specified in the quote, order process, or invoice.
coapp may make activation contingent upon payment of any fees due and may suspend services in the event of late payment, following a prior notice of default and the setting of a reasonable deadline. The customer’s statutory rights of retention and setoff remain unaffected.
Platform fees, payment service provider and app store fees, refunds, chargebacks, and taxes are only due to the extent that this is transparently agreed upon in the offer, pricing plan, or ordering process. Individual agreements remain unaffected.
Limitation of liability
coapp bears unlimited liability for willful misconduct and gross negligence, as well as for damages resulting from culpable injury to life, limb, or health. In cases of simple negligence, coapp is liable only for a breach of a material contractual obligation, the fulfillment of which is essential for the proper performance of the contract and on which the customer may reasonably rely.
In the event of a breach of a material contractual obligation due to simple negligence, coapp’s liability is limited to the damages that were foreseeable at the time the contract was concluded and that typically occur. Otherwise, coapp’s liability for simple negligence is excluded.
The foregoing limitations of liability also apply in favor of coapp’s legal representatives, employees, and agents. They do not apply if coapp has fraudulently concealed a defect or has provided a warranty, nor do they apply to claims under the Product Liability Act or based on other mandatory statutory liability, in particular mandatory liability under data protection law.
If the customer has culpably failed to use reasonable and actually provided export or backup options, this will be taken into account when determining compensable damages resulting from data loss in accordance with statutory provisions. coapp’s obligations regarding data security, recovery, updating, and data processing remain unaffected.
Liability of the customer
If coapp’s services are used by unauthorized third parties using the customer’s login credentials, the customer is liable for any resulting charges only to the extent that the customer is responsible for the unauthorized access. The customer must immediately notify coapp of any loss, theft, or suspected compromise of their login credentials.
The customer is liable in accordance with statutory provisions for any legal violations attributable to the customer arising from community content, trademarks, or the customer’s use of the platform. No additional no-fault indemnification obligations apply to consumers.
coapp may temporarily suspend or restrict content, storage areas, communities, or apps if there is concrete evidence of legal violations, security risks, material breaches of contract, or violations of binding app store rules. The measure must be proportionate, taking into account the nature, severity, and urgency of the violation. Unless there is an imminent danger, the customer will first be given the opportunity to respond or remedy the situation.
coapp will inform the customer of the reason, scope, and expected duration of the measure, to the extent permitted by law and provided that doing so does not jeopardize safety. To the extent required by law, coapp will provide a justification and an opportunity to review the decision. The measure will be lifted as soon as the reason for it no longer applies. The customer’s mandatory claims—in particular, for a reduction in price, a refund, or termination of the contract—remain unaffected.
If the customer is acting as a business, the customer shall indemnify coapp against any valid claims by third parties to the extent that such claims arise from an unlawful use of the platform for which the customer is responsible. coapp shall notify the customer immediately and allow the customer to participate in the defense to the extent permitted by law. For consumers, the statutory provisions apply.
Term and termination
For monthly payment plans, the initial contract term is one month; the contract is then extended indefinitely and may be terminated with one month's notice, unless the offer includes terms more favorable to the customer.
For annual payment plans, the initial contract term is twelve months. For business customers, the contract is automatically extended for additional twelve-month periods unless it is terminated with 30 days’ notice prior to the end of the term. For consumers, the contract is extended indefinitely after the initial term and may subsequently be terminated at any time with one month’s notice.
Notice of termination may be given through the rate plan management system or in writing, particularly via email. Consumers may also use the legally required termination button, provided the conditions for its use are met. A customer number need only be provided if it is necessary for unambiguous identification and is readily accessible to the customer.
Individual agreements of the parties regarding the term shall remain unaffected.
Each party’s right to terminate the contract for cause remains unaffected. In particular, coapp may terminate the contract if the customer fails to make due payments despite a reminder and a reasonable grace period, uses the platform in a serious or repeated manner that violates the law, or fails to remedy material breaches of the contract despite a warning. A formal warning or grace period is not required if it is not mandated by law or would be unreasonable.
Setting Up and Modifying Free Plans
coapp is not obligated to offer plans without a base fee on a permanent basis. coapp may restrict, modify, or completely discontinue the availability of such plans for new contracts at any time.
coapp may terminate existing contracts for a plan without a base fee at any time by providing 30 calendar days' written notice. The notice must specify the scheduled end date of the contract and include information on available options for exporting customer data.
coapp may change the scope of functions, storage space, and other usage limits of a plan without a base fee, effective for the future, if there is an objective reason to do so, in particular the further development or reorientation of the offering, changes in technical or economic conditions, security requirements, or legal requirements. coapp will notify the customer of this in writing in a timely manner before the change takes effect. Mandatory statutory rights, in particular the rights of consumers regarding changes to digital products, remain unaffected.
The customer has no right to expect that a specific plan without a base fee, its range of features, or its usage limits will remain unchanged indefinitely. Individually agreed-upon services and mandatory statutory rights remain unaffected.
Deletion of Inactive Communities in Plans Without a Basic Fee
A community on a plan without a base fee is considered inactive if, during a continuous period of at least 90 calendar days, there has been neither a login by an administrator nor any other significant use of the platform that is detectable by coapp. Significant use includes, in particular, the creation or modification of content, interactions among community members, and booking, membership, or payment transactions. Purely automated system processes do not count as usage. If these conditions are met, coapp may deactivate the community in accordance with the following provisions and subsequently delete it.
In the case of an inactive community, coapp is entitled to terminate the free plan, deactivate the community, and subsequently delete the data stored therein. coapp will notify the customer in writing on a durable medium at least 30 calendar days prior to the scheduled deactivation or deletion date, typically via email to the email address on file in the customer’s account. The notice will include the reason for the planned action, the scheduled deactivation or deletion date, the option to reactivate the account, and information on available data export options. Reactivation within the specified period will halt the deletion process.
This notice also constitutes ordinary termination of the plan without a base fee as of the announced deletion date, provided that the account is not reactivated. No further consent from the customer or a separate notice of termination from coapp is required. Statutory rights, data protection obligations regarding deletion and return, as well as promised export and switching options remain unaffected. Deletion will take place only after the applicable export and retrieval periods have expired. Once deletion is complete, there is no right to restoration, provided that coapp has fulfilled the above obligations.
If an administrator logs in before the announced deletion date, or if the community is otherwise actively used again in a significant way, the deletion process that has been initiated will be terminated. coapp may initiate a new process if the conditions are met again at a later date.
If the account is not reactivated, the contract will terminate on the announced date. coapp may delete the community’s production data after the notified export and retrieval period has expired. Data in backup copies will be removed as part of the documented backup cycle and, until then, protected against further productive use. Statutory retention requirements, as well as mandatory data protection obligations regarding return, deletion, and provider change, remain unaffected.
Once deletion is complete, there is no right to have the community restored or continued, provided that coapp has followed the procedure described above. coapp is not obligated to retain additional backup copies solely for the purpose of subsequent restoration.
In the event of specific, significant security risks, illegal content, binding official or court orders, or other compelling reasons, coapp may immediately suspend a community on a temporary basis, regardless of its activity. Permanent deletion without observing the aforementioned notice period shall occur only to the extent that it is required by law or is necessary and proportionate to avert an imminent and significant danger.
Special Provisions for Consumers
Consumers are protected by the statutory provisions governing digital products, particularly those regarding conformity with the contract, updates, remedies, reduction in price, termination of the contract, and modifications to digital products. These rights are not restricted by the Terms and Conditions.
Before entering into a distance sales contract, consumers receive the information required by law, a notice of the right of withdrawal, and the model withdrawal form. If express consent or confirmation of understanding is required for the service to begin immediately, this will be obtained separately.
coapp is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless required by law.
Final provisions
The laws of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law shall apply only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence.
Should individual provisions of these terms be or become invalid, this shall not affect the validity of the remaining provisions.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of performance as well as the exclusive place of jurisdiction for all disputes arising from and in connection with the contract shall be Hanover.
Attachments and supplementary terms and conditions that are expressly referenced in the offer, the ordering process, or in these General Terms and Conditions, and that are made available to the customer prior to the conclusion of the contract, form an integral part of the contract.
These terms and conditions have been drafted in German and English. In the event of any inconsistency between the German and English versions, the German version shall prevail.
These Terms and Conditions were last updated on August 24, 2026. If you have any questions or concerns, please contact support@coapp.io.